Terms and Conditions
1. Acceptance of Terms
These Terms and Conditions of Use (the "Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Bjorn Interactive SAS, a simplified joint-stock company registered in France ("Company," "we," "us," or "our"), governing your access to and use of the Norlu mobile application (the "Application") and all related services, content, and features (collectively, the "Service").
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.
We reserve the right to modify these Terms at any time in accordance with Section 16 below. Your continued use of the Service following any such modification constitutes your acceptance of the modified Terms
2. Eligibility and Account Registration
2.1 Age Requirements
The Service is intended for users who are at least thirteen (13) years of age. If you are between the ages of thirteen (13) and eighteen (18), or the age of majority in your jurisdiction of residence, you may only use the Service with the consent and under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
You agree to provide accurate information regarding your age or year of birth during the registration process to verify your eligibility.
By using the Service, you represent and warrant that you meet the age requirements set forth above and have the legal capacity to enter into these Terms.
2.2 Account Creation
To access certain features of the Service, you must register for an account. You may register using one of the following authentication methods: email and password, Google Sign-In (OAuth 2.0), or Apple Sign-In.
During the registration process, you will be required to select a unique username. Usernames must be between three (3) and twenty (20) characters in length and may only contain alphanumeric characters, underscores, and hyphens. The Company reserves the right to reject or require modification of any username that it deems inappropriate, offensive, or in violation of third-party rights.
2.3 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify the Company of any unauthorized use of your account or any other breach of security. The Company will not be liable for any loss or damage arising from your failure to comply with this security obligation.
You may not share your account with any third party, and you may not use another user's account without permission. Each account is personal to the registered user and may not be transferred or assigned to any other person or entity.
3. Description of Service
Norlu is a location-based mobile application designed to promote sustainable tourism and reduce overtourism by encouraging users to discover and visit tourist destinations and points of interest (collectively, the 'Spots').
The Service incorporates gamification mechanics to enhance user engagement and includes the following core features: an interactive map displaying Spots, GPS-based validation of physical presence at Spots, photo capture and verification functionality, a points and leveling system, achievement badges and weekly streak tracking, partner rewards and exclusive offers, and social sharing capabilities.
The Company reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and without liability to you.
Access to the Service’s core collection functionality for non-subscribing users is subject to a daily collection limit, which is detailed within the Application’s in-app documentation. This limit does not apply to users of the Norlu+ Premium Subscription Service as described in Section 7.
4. User Content and Intellectual Property Licenses
4.1 User Content
The Service allows you to submit, upload, or otherwise make available certain content, including photographs, images, and other materials ("User Content"). You retain all ownership rights in your User Content. However, by submitting User Content to the Service, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable perpetual, and irrevocable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Service and the Company's business operations.
This license includes the right to use your User Content for the following purposes: operating and providing the Service, verifying the authenticity and validity of Spot visits through automated and manual review processes, improving anti-cheat detection systems and machine learning algorithms, conducting analytics and generating aggregated statistical data, and promoting the Service through marketing materials, provided that individual users remain anonymous unless explicit consent is obtained.
4.2 Representations and Warranties Regarding User Content
By submitting User Content, you represent and warrant that: you are the creator and owner of the User Content or have the necessary licenses, rights, consents, and permissions to grant the license set forth above; your User Content does not and will not infringe, violate, or misappropriate any third-party rights, including copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; your User Content does not contain any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable; and your User Content complies with all applicable laws and regulations.
4.3 Content Removal
The Company reserves the right, but has no obligation, to monitor, review, and remove any User Content that, in its sole discretion, violates these Terms, is otherwise objectionable, or may create liability for the Company. The Company may remove such content without prior notice and without liability.
5. Location Services and GPS Validation
5.1 Location Data Collection
The Service requires access to your mobile device's location services to function properly. By using the Service, you consent to the collection, processing, and use of your location data as described in our Privacy Policy. Location data is collected only when the Application is in use and is utilized to display nearby Spots, verify your physical presence at Spots during collection attempts, prevent fraudulent activity and gaming of the system, and provide personalized recommendations based on your location and usage patterns.
5.2 GPS Validation Requirements
To successfully collect a Spot, you must be physically present within the specified validation radius for that Spot type at the time of collection. The validation radii are as follows: Landmark Spots require presence within five hundred (500) meters, Standard Spots require presence within one hundred fifty (150) meters, and Precise Spots require presence within fifty (50) meters.
The Company employs various anti-cheat mechanisms, including GPS signal validation, movement pattern analysis, timestamp verification, and photo metadata analysis, to ensure the integrity of the collection system. Attempts to circumvent these validation mechanisms constitute a material breach of these Terms and may result in immediate account suspension or termination.
5.3 Location Services Management
You may disable location services for the Application at any time through your device settings. However, disabling location services will prevent you from accessing and using core features of the Service, including Spot collection and certain map functionalities.
6. Gamification, Points, and Virtual Rewards
6.1 Virtual Points and Levels
The Service employs gamification mechanics, including a points system, user levels, achievement badges, and streak tracking. All points, levels, achievements, badges and other virtual rewards (collectively, "Virtual Items") are virtual items with no monetary value and do not constitute property. Virtual Items cannot be redeemed for cash, transferred to other users, or exchanged for anything of value outside the Service.
You acknowledge and agree that you do not own any Virtual Items and that all Virtual Items are licensed to you on a limited, personal, non-transferable, non-sublicensable, and revocable basis for your use in connection with the Service. For clarity, the specific numerical values, formulas, thresholds, and multipliers (e.g., points per Spot, level requirements, streak bonuses, daily collection limits) that govern the Virtual Items are operational game design parameters. The Company reserves the right to update and modify these parameters at any time in its sole discretion to ensure proper game balancing and operation, provided such changes do not alter the non-monetary or licensed nature of the Virtual Items as set forth in this Section.
6.2 Weekly Streak System
The Service includes a weekly streak system that rewards consistent usage. To maintain an active streak, you must earn at least fifty (50) points within each calendar week. Consecutive weeks of achieving this threshold will increase your streak multiplier, up to a maximum of one point five times (1.5x) at five (5) or more consecutive weeks. Failure to meet the threshold in any given week will reset your streak to zero.
The Company reserves the right to modify the parameters of the streak system, including point thresholds and multiplier values, at its discretion with reasonable advance notice to users.
6.3 Modification and Forfeiture of Virtual Items
The Company reserves the right to adjust, modify, or remove Virtual Items from your account if it determines, in its sole discretion, that such Virtual Items were obtained through violation of these Terms, exploitation of bugs or errors in the Service, fraudulent or deceptive practices, or any other unauthorized means. Upon termination or suspension of your account for any reason, you will immediately forfeit all Virtual Items associated with your account without compensation or recourse.
7. Premium Subscription Service (Norlu+)
7.1 Subscription Features
The Company offers an optional premium subscription service called "Norlu+" that provides enhanced features and benefits, including unlimited daily Spot collections, access to a new, exclusive difficulty tier for Spots (Tier 4: Odyssey), a full offline mode, advanced statistical analytics and progress tracking, exclusive achievement badges and challenges, a x2 multiplier on Norlu Coins for user rewards, retroactive Spot validation (for Spots visited before joining the app), a Streak Shield to protect your weekly streak, access to additional leaderboards, and an advertisement-free experience where applicable.
The specific features and benefits of Norlu+ are subject to change at the Company's discretion. The Company will provide reasonable notice of any material changes to Norlu+ features.
7.2 Subscription Terms and Pricing
Norlu+ is available on a subscription basis, generally offered in Monthly Subscription and Annual Subscription periods. The specific pricing and any applicable discounts will be displayed to you on the applicable Payment Platform (Apple App Store or Google Play Store) prior to your confirmation of purchase, and are subject to change with advance notice to existing subscribers. A seven-day free trial is available for first-time subscribers.
All subscription fees are non-refundable except as required by applicable law or as expressly stated in these Terms.
7.3 Billing and Payment
Subscription fees are charged through your Apple App Store or Google Play Store account (the "Payment Platform"). Payment is charged to your Payment Platform account at confirmation of purchase. Your subscription will automatically renew at the end of each subscription period unless you disable auto-renewal at least twenty-four (24) hours before the end of the current period. Your Payment Platform account will be charged for renewal within twenty-four (24) hours prior to the end of the current period at the then-current subscription rate.
You can manage your subscription and disable auto-renewal through your Payment Platform account settings. The Company does not have access to or control over Payment Platform billing. Any billing disputes must be directed to the applicable Payment Platform provider.
7.4 Free Trial
The seven-day free trial is available only to users who have not previously subscribed to Norlu+. If you do not cancel your subscription before the end of the free trial period, you will be automatically charged the applicable subscription fee and your paid subscription will commence immediately following the trial period.
7.5 Cancellation and Refunds
You may cancel your Norlu+ subscription at any time through your Payment Platform account settings. Cancellation will take effect at the end of your current billing period, and you will retain access to Norlu+ features until that time. No refunds will be provided for partial subscription periods, except as required by applicable law.
The Company reserves the right to modify subscription pricing with thirty (30) days' advance notice to existing subscribers. If you do not agree to a price increase, you may cancel your subscription before the new pricing takes effect.
In compliance with French law on consumer protection, you have the right to terminate your subscription electronically through a simplified process. You may initiate this process directly through your account settings within the Application by clicking the button labeled "Cancel your Subscription" or an equivalent clear and unambiguous formulation. The process will be completed in no more than three steps, concluding with a final confirmation using the statutory text "Confirm my cancellation request”. The Company will acknowledge your request immediately on a durable medium (e.g., an automated email).
8. Partner Rewards and Third-Party Offers
8.1 Partner Rewards Program
The Service may display rewards, discounts, offers, and promotions provided by third-party business partners ("Partner Rewards"). Partner Rewards are subject to availability and may be modified, suspended, or withdrawn at any time without notice.
Each Partner establishes its own terms and conditions governing the redemption and use of its Partner Rewards. The Company is not a party to any transaction between you and a Partner and assumes no responsibility or liability for the quality, safety, legality, or availability of goods or services offered by Partners, the accuracy or completeness of Partner Reward descriptions, Partners' performance or non-performance of their obligations, or any disputes arising from your interactions with Partners.
The inclusion of Partner Rewards in the Service does not constitute an endorsement or recommendation by the Company. The Company may receive compensation from Partners for promoting their offerings, but such arrangements do not affect the selection or authenticity of Spots displayed in the Service.
8.2 Institutional Partnerships for Sustainable Tourism
The Service collaborates with public tourism organizations, including tourism offices, departmental and regional tourism committees, and territorial development agencies, to promote sustainable tourism development and combat overtourism. These institutional partnerships serve the public interest by providing evidence-based data to inform tourism policies and territorial management decisions.
The generation of territorial analytics and the sharing of aggregated and anonymized data with public organizations is based on the Company’s Legitimate Interest (GDPR Article 6(1)(f)) in promoting sustainable tourism development and optimizing the Service’s operations, provided that such interest is not overridden by your fundamental rights and freedoms. This processing utilizes a privacy-enhancing design, as location data is only collected episodically (at the moment of Spot validation) and not continuously. You have the absolute right to object to the inclusion of your data in these aggregated analytical models at any time through your account settings or by contacting legal@norlu.io.
You acknowledge and agree that the generation and sharing of such aggregated analytics constitutes an integral part of the Service's mission to promote sustainable tourism. The specific data categories shared, technical safeguards implemented, and your rights regarding this processing are detailed in Section 6.2 of our Privacy Policy.
Partner organizations receiving analytics are bound by confidentiality agreements and data processing agreements that restrict their use of the data to the purposes described above. We retain ownership of all intellectual property rights in the analytics reports and dashboards, while partner organizations receive a non-exclusive license to use analytics specific to their territory for internal decision-making and public reporting purposes.
9. Prohibited Conduct and Activities
You agree that you will not engage in any of the following prohibited activities, and you acknowledge that violation of these prohibitions may result in immediate account suspension or termination, forfeiture of all Virtual Items, and potential legal action.
9.1 Cheating and System Manipulation
You may not use GPS spoofing applications, location falsification techniques, or any other method to misrepresent your physical location; employ bots, scripts, automation tools, or any other means to collect Spots without physically visiting them; share or transfer your account to enable other users to collect Spots on your behalf; exploit bugs, glitches, or vulnerabilities in the Service to gain an unfair advantage; or engage in any other activity designed to circumvent the intended gameplay mechanics or validation systems.
The anti-cheat system utilized by the Service to detect and prevent such activities, including its proprietary metric (referred to herein as the Anti-Cheat Index), is a closed-loop cybersecurity and fraud-prevention tool designed solely to verify geolocation authenticity and ensure fair gameplay, and is not used to infer general trustworthiness, social behavior, or personality characteristics outside the immediate operation of the Service.
9.2 Harmful or Inappropriate Content
You may not upload, submit, or transmit User Content that is unlawful, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, or otherwise objectionable; violates the privacy, publicity, intellectual property, or other rights of any third party; contains viruses, malware, or other harmful computer code; impersonates any person or entity or falsely states or misrepresents your affiliation with any person or entity; or depicts illegal activities, violence, or harm to persons or animals.
9.3 System Interference and Security Violations
You may not interfere with or disrupt the Service, servers, or networks connected to the Service; attempt to gain unauthorized access to the Service, user accounts, or computer systems or networks connected to the Service; use any robot, spider, scraper, or other automated means to access the Service for any purpose; remove, circumvent, disable, damage, or otherwise interfere with security-related features of the Service; or reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Application.
9.4 Commercial Misuse
You may not use the Service for any commercial purpose without the Company's prior written consent, including using the Service to advertise or solicit the sale of goods or services; collecting information about other users for commercial purposes; or reselling or redistributing access to the Service.
9.5 Violation of Law and General Conduct
You may not use the Service in any manner that violates any applicable local, state, national, or international law or regulation, including but not limited to laws governing the protection of private property, public order, and safety. You agree to adhere strictly to all such laws while using the Service and visiting any Spot. This prohibition includes, without limitation, engaging in trespassing, vandalism, or any other illegal activity.
In the event that any Spot is alleged to be on private property, restricted land, or to be causing public nuisance, the Company reserves the right to immediately and without liability remove, modify, or geofence the Spot from the Application. The Company will provide a mechanism for public authorities and private landowners to notify us of such issues for rapid review and removal. You acknowledge that the potential loss of a Spot or related Virtual Items following such removal is non-compensable.
10. Intellectual Property Rights
10.1 Company Ownership
The Service, including but not limited to the Application, website, software, technology, content, trademarks, service marks, logos, trade names, and all intellectual property rights therein, is owned by or licensed to the Company and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
The Norlu name, logo, and all related names, logos, product and service names, designs, graphics, and slogans are trademarks of Bjorn Interactive SAS or its affiliates. You are not granted any right or license to use any such marks without the prior written permission of the Company.
10.2 Limited License
Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial purposes. This license does not include any right to use the Service for commercial purposes, copy, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Service except as incidental to your authorized use, use any data mining, robots, or similar data gathering or extraction methods, or make any use of the Service other than as expressly permitted by these Terms.
For the avoidance of doubt, this license does not extend to analytics reports, dashboards, or aggregated data derived from your use of the Service. Such derivative works constitute intellectual property owned by Bjorn Interactive SAS, even when based on data generated through your use of the Service, provided that such derivative works do not contain personally identifiable information.
The Company reserves all rights not expressly granted in these Terms.
11. Privacy and Data Protection
Your privacy is important to us. The Company's collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at [URL to be added].
By using the Service, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, use, and disclosure of your information as described therein, including the sharing of aggregated and anonymized data with public tourism organizations as detailed in Section 6.2 of the Privacy Policy. The Privacy Policy describes the Company's compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area. You acknowledge and consent to the collection, use, and disclosure of your information as described therein, including the sharing of aggregated and anonymized data with public tourism organizations, which the Company processes under the legal basis of Legitimate Interest as detailed in Section 8.4 of these Terms.
12. Disclaimers of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR SAFETY OF ANY SPOTS OR LOCATIONS DISPLAYED IN THE SERVICE. YOU ACKNOWLEDGE THAT VISITING SPOTS MAY INVOLVE INHERENT RISKS, INCLUDING RISKS TO YOUR PERSONAL SAFETY, AND YOU ASSUME ALL SUCH RISKS. YOU MUST INDEPENDENTLY ASSESS ALL PHYSICAL AND ENVIRONMENTAL VARIABLES, INCLUDING BUT NOT LIMITED TO, WEATHER CONDITIONS, TERRAIN FEATURES, LOCAL TRAFFIC, AND PERSONAL FITNESS LEVELS, AND ACKNOWLEDGE THAT NO VIRTUAL REWARD, CHALLENGE COMPLETION, TANGIBLE REWARD, POINT ACQUISITION, OR WEEKLY STREAK MAINTENANCE EVER SUPERSEDES YOUR FUNDAMENTAL OBLIGATION TO OBSERVE PHYSICAL SAFETY. THE COMPANY STRONGLY RECOMMENDS THAT YOU EXERCISE SOUND JUDGMENT WHEN VISITING ANY SPOT, INCLUDING RESPECTING PRIVATE PROPERTY RIGHTS, ADHERING TO LOCAL LAWS AND REGULATIONS, AND NOT ENGAGING IN DANGEROUS ACTIVITIES OR TRESPASSING TO COLLECT SPOTS.
YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY AND FULLY RESPONSIBLE FOR YOUR PERSONAL DECISIONS, BEHAVIOR, HEALTH, AND PHYSICAL CONDITION WHILE USING THE SERVICE AND VISITING SPOTS. BY USING THE SERVICE, YOU REPRESENT AND WARRANT THAT YOU ARE IN GOOD PHYSICAL CONDITION AND FIT TO UNDERTAKE THE ACTIVITIES ASSOCIATED WITH DISCOVERING AND VISITING THE LOCATIONS. THE COMPANY DISCLAIMS ALL RESPONSIBILITY FOR ANY HEALTH PROBLEMS, ILLNESS, INJURY, OR DEATH RESULTING FROM YOUR USE OF THE SERVICE OR YOUR VISIT TO ANY SPOT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE COMPANY'S WARRANTIES WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: THE TOTAL AMOUNT YOU HAVE PAID TO THE COMPANY FOR USE OF THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED EUROS (€100).
THIS LIMITATION OF LIABILITY APPLIES EXCLUSIVELY TO INTANGIBLE, ECONOMIC, AND CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF VIRTUAL ITEMS, DATA, OR PLATFORM DOWNTIME). THIS LIMITATION SHALL NOT APPLY TO DAMAGES RESULTING FROM BODILY INJURY (dommage corporel), DEATH, GROSS NEGLIGENCE (faute lourde), OR WILLFUL MISCONDUCT (dol), IN ACCORDANCE WITH FRENCH PUBLIC ORDER PROVISIONS.
14. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: your use of or inability to use the Service; your violation of these Terms; your violation of any rights of any third party, including intellectual property rights, privacy rights, or publicity rights; your User Content; any injury, death, or property damage arising from your visits to Spots or your use of the Service; or any fraudulent, unlawful, or negligent acts or omissions on your part.
The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with the Company in asserting any available defenses. This indemnification obligation will survive the termination of these Terms and your use of the Service.
15. Termination and Suspension
15.1 Termination by Company
The Company may, in its sole discretion, suspend or terminate your account and your access to the Service at any time, with or without cause, and with or without notice, including but not limited to for violation of these Terms, fraudulent, illegal, or abusive activity, prolonged inactivity, at your request, or for any other reason deemed appropriate by the Company.
Where your account is suspended or terminated based solely on an automated decision (such as a system-triggered ban for fraud), which produces a significant effect on you (including the forfeiture of virtual assets), you have the right to obtain meaningful human review of the decision, to express your point of view, and to contest the decision by contacting the Company's support team at support@norlu.io.
15.2 Termination by User
You may terminate your account at any time by accessing the account settings within the Application and selecting the option to delete your account, or by contacting the Company at support@norlu.io with a request to delete your account.
15.3 Effect of Termination
Upon termination or suspension of your account for any reason: your right to access and use the Service will immediately cease; all Virtual Items, including points, levels, achievements, and streaks, will be immediately and permanently forfeited without compensation; any active Norlu+ subscription will be cancelled in accordance with the refund policy set forth in Section 7.5; the Company may, but is not obligated to, delete your User Content and account data, subject to the data retention policies described in the Privacy Policy; and you will remain liable for all obligations incurred prior to termination, including payment obligations and indemnification obligations.
Sections 4.1 (User Content License), 10 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 17 (Governing Law), and 18 (Miscellaneous) shall survive any termination or expiration of these Terms.
16. Modifications to These Terms
The Company reserves the right to modify these Terms at any time in its sole discretion. If we make material changes to these Terms, we will notify you by sending an email to the email address associated with your account, displaying a prominent notice within the Application, or posting a notice on our website. The notice will specify the effective date of the modified Terms.
Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of and agreement to be bound by the modified Terms. If you do not agree to the modified Terms, you must cease using the Service and may delete your account in accordance with Section 15.2.
It is your responsibility to review these Terms periodically for changes. The "Effective Date" at the beginning of these Terms indicates when the Terms were last updated.
17. Governing Law and Dispute Resolution
17.1 Governing Law
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of France, without giving effect to any choice or conflict of law provision or rule.
17.2 Jurisdiction
Subject to Section 17.3 below, any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Strasbourg, France.
17.3 Consumer Rights
If you are a consumer residing in the European Union, you may also have the right to bring proceedings before the courts of the member state in which you reside. Nothing in these Terms affects your statutory rights as a consumer.
18. Miscellaneous Provisions
18.1 Entire Agreement
These Terms, together with the Privacy Policy and any other legal notices or policies published by the Company in connection with the Service, constitute the entire agreement between you and the Company regarding your use of the Service and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding such subject matter.
18.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall remain in full force and effect.
18.3 Waiver
No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
18.4 Assignment
You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of the Company. Any attempted assignment, transfer, or delegation in violation of this provision shall be null and void. The Company may freely assign, transfer, or delegate these Terms and its rights and obligations hereunder without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
18.5 Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
18.6 Language
These Terms are drafted in the English language. In the event that these Terms are translated into other languages and there is a discrepancy between the English version and any translation, the English version shall prevail to the extent permitted by applicable law.
18.7 Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and the Company.
18.8 Notices
All notices, requests, consents, claims, demands, waivers, and other communications required or permitted under these Terms must be in writing and addressed to the Company at legal@norlu.io. Notices to you may be sent to the email address associated with your account or displayed within the Application. Notices shall be deemed given when received by the intended recipient.
18.9 Headings
The headings and captions used in these Terms are for convenience only and shall not affect the interpretation of these Terms.
19. Contact Information
If you have any questions, concerns, or complaints regarding these Terms or the Service, please contact us at:
Bjorn Interactive SAS
Registered Office: Rosheim, Alsace, France
Email: legal@norlu.io
Support: support@norlu.io
By creating an account and using the Norlu Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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END OF TERMS AND CONDITIONS